Compliance and Quality Officer (Hybrid)
About the role:
Arete Care is seeking a talented Compliance and Quality Officer to join our dynamic team. In this full-time hybrid role, you will play a crucial part in ensuring our organisation maintains the highest standards of compliance and quality in the delivery of our essential community services. Based in Heidelberg, VIC, this position offers flexibility with a mix of remote and on-site work.
- Developing, implementing and continuously improving compliance frameworks and quality assurance processes
- Conducting regular audits and reviews to monitor compliance with relevant legislation, regulations and industry standards
- Identifying and addressing any non-compliance issues, recommending and implementing corrective actions
- Collaborating with operational teams to embed a culture of continuous quality improvement
- Maintaining comprehensive documentation and reporting on compliance and quality performance
- Staying up-to-date with changes in the aged and disability support sector and adapting processes accordingly
- Providing training and guidance to staff on compliance and quality requirements
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Community & Partnership Manager (Hybrid)
Position Overview:
Our organisation is seeking a highly motivated Community and Partnership Manager to join our team. The ideal candidate will be responsible for fostering strong relationships and partnerships with NDIS providers, coordinating referrals, and ensuring strategic growth of our business.
- Design and implement a growth plan for new service areas focused both on financial gain and customer service that effectively sets achievable goals/objectives, aligned to the organizational goals.
- Drive the development of new business by implementing strategies to consolidate partnerships and referral streams and contribute to client retention.
- Secure new business/new clients through various activities, such as:
- Analyze industry market trends, competitors and opportunities for new business.
- Identify potential new NDIS participants
- Define, develop and meet target markets in partnership with Operational areas through the customization of services that meets prospective client’s needs
- Provide potential participants with information, assistance and a customized service proposal that meets their needs and follow up to secure business.
We are looking for
Personal Support Assistants
We are looking for Personal Support Assistants for our accommodations in Melbourne, Victoria, Australia:
- Clyde North
- Cranbourne East
- Melton South
- Werribee
- Wyndham Vale
- Wollert
- Craigeburn
Quality, Compliance and WH&S Manager
Position Summary:
Arete Care, a respected provider in the disability support sector, is seeking a Quality, Compliance and WHS Manager. This vital role ensures that our services comply with the regulations of the Transport Accident Commission (TAC), the NDIS Quality and Safeguards Commission, and WHS legislation, maintaining high standards of safety and care for our clients.
- Develop and implement policies and procedures in line with TAC, NDIS and WHS guidelines to ensure service excellence and compliance.
- Conduct regular reviews and audits to identify areas for improvement and ensure adherence to legal and regulatory standards.
- Manage incident reports and investigations, ensuring effective resolutions.
- Provide leadership in quality assurance and risk management, fostering a culture of high performance and continuous improvement.
- Collaborate with management to integrate quality management and safeguard practices throughout the organisation.
- Engage with regulatory bodies to ensure all practices meet or exceed regulatory standards.
- Design and monitor control systems to address violations of legal rules and internal policies.
- Proactively engage with clients to collect feedback and improve service quality.
- Supervise and train quality control teams to perform regular audits and inspections.
- Provide training in line with organisational and legislation requirements.
- Extensive experience in quality and compliance roles within the health or disability support sectors, specifically with knowledge of TAC, NDIS and WHS regulations.
- Strong analytical and oversight skills for complex compliance programs.
- Excellent communication and leadership skills, fostering a cooperative and efficient team environment.
- Commitment to ethical practice and maintaining the highest standards of client care and protection.
- Relevant professional qualifications in health, legal, or compliance management.
